Privacy Policy
At Luxontrix Luxarray, we believe transparency about how we handle your personal information is fundamental to building trust. This policy explains our practices in clear, straightforward terms.
Information We Collect
When you interact with our financial education services, we collect different types of information to provide you with personalized learning experiences and market volatility insights.
Personal Information Categories
- Contact Information: Name, email address, phone number, and mailing address when you register for our programs
- Educational Background: Your experience level with financial markets and learning preferences
- Usage Data: How you interact with our educational materials and webinar attendance records
- Communication Records: Correspondence with our support team and feedback on our programs
- Technical Information: Device type, browser version, and IP address for security purposes
How We Use Your Information
We use collected information to enhance your learning experience and provide relevant market volatility education. Our primary purposes include:
- Delivering personalized educational content based on your learning goals
- Sending program updates, market insights, and educational resources
- Analyzing learning patterns to improve our curriculum effectiveness
- Providing technical support and responding to your inquiries
- Ensuring platform security and preventing unauthorized access
- Complying with Belgian financial education regulations and GDPR requirements
Your Rights Under Belgian and EU Law
As a resident of Belgium or the European Union, you have specific rights regarding your personal data. We've made exercising these rights straightforward.
Access Your Data
Request a complete copy of all personal information we have about you, including how we obtained it and who we've shared it with.
Correct Inaccuracies
Update or correct any incorrect personal information in our systems at any time through your account settings or by contacting us.
Delete Your Information
Request complete removal of your personal data from our systems, subject to legal retention requirements for educational records.
Restrict Processing
Limit how we use your information while maintaining your account access for essential educational services.
Data Sharing and Third Parties
We share your information only when necessary to provide our services or comply with legal obligations. Here's exactly who we work with:
- Educational Technology Partners: Platforms that host our webinars and deliver course materials
- Communication Services: Email providers for sending educational updates and program notifications
- Payment Processors: Secure services that handle enrollment fees and subscription payments
- Analytics Providers: Tools that help us understand learning effectiveness while protecting your privacy
- Legal Authorities: When required by Belgian or EU law enforcement or financial regulators
We never sell your personal information to marketers or unrelated third parties. All our partners must meet strict data protection standards.
Data Retention Periods
We keep your information only as long as necessary for educational purposes and legal compliance. Our retention schedule follows Belgian educational standards:
| Data Type | Retention Period | Reason |
|---|---|---|
| Course Enrollment Records | 7 years after completion | Educational compliance requirements |
| Communication Logs | 3 years from last contact | Customer service quality assurance |
| Payment Information | 10 years from transaction | Belgian accounting regulations |
| Usage Analytics | 2 years from collection | Program improvement purposes |
| Marketing Preferences | Until you opt out | Ongoing communication consent |
Security Measures
We protect your information using industry-standard security practices appropriate for an educational organization handling financial learning data:
- Encrypted data transmission using TLS 1.3 protocol for all communications
- Regular security audits conducted by certified third-party assessors
- Access controls ensuring only authorized staff can view your information
- Secure data centers located within the European Union for data sovereignty
- Regular staff training on data protection best practices and GDPR compliance
International Data Transfers
When we work with service providers outside the EU, we ensure your data receives the same level of protection through approved transfer mechanisms:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for countries with equivalent data protection laws
- Certification under recognized international privacy frameworks
We currently transfer limited technical data to cloud service providers in the United States and Canada, all of which maintain EU-equivalent privacy standards.
Cookies and Tracking
Our website uses cookies to enhance your learning experience and understand how our educational content performs. You can control these through your browser settings:
- Essential Cookies: Required for login functionality and course access
- Analytics Cookies: Help us understand which educational topics interest you most
- Preference Cookies: Remember your learning settings and course progress
We don't use advertising cookies or sell your browsing data to third parties.
Changes to This Policy
We update this privacy policy when we add new educational services or when privacy laws change. When we make significant updates, we'll notify you through:
- Email notification to your registered address
- Prominent notice on our website homepage
- In-app notification when you next access our learning platform
Minor clarifications or contact information updates won't require notification but will be reflected in the "Last Updated" date above.
Questions About Your Privacy?
We're here to help you understand how your information is handled. Don't hesitate to reach out with any concerns or requests.
Contact Our Privacy Team
We respond to all privacy requests within 30 days as required by Belgian data protection law.